1. Introduction
Welcome to TaskHubSA, an on-demand service platform accessible via our website and mobile application. By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you must refrain from using our services.
2. Definitions
• 'Platform' refers to the TaskHubSA website and mobile application.
• 'User' refers to anyone accessing or using the platform, including service providers and service seekers.
• 'Service Provider' refers to individuals or businesses offering services via the platform.
• 'Service Seeker' refers to individuals or businesses requesting services through the platform.
3. Scope of Services
TaskHubSA connects users with vetted, high-quality service providers for various on-demand services, including but not limited to home improvement, maintenance, cleaning, and specialized services. TaskHubSA acts solely as a mediator and does not directly perform or manage services.
4. User Responsibilities
4.1 Service Seekers:
• Ensure accurate and complete descriptions of service requirements.
• Treat service providers respectfully and fairly.
• Pay promptly for services rendered as per the agreed terms.
4.2 Service Providers:
• Provide accurate and honest information during registration and while listing services.
• Perform tasks professionally and diligently.
• Comply with applicable laws, regulations, and standards.
5. Registration and Branch Management
• Service providers are required to register their business on the platform, specifying each branch they wish to operate.
• Each branch must be registered individually, and applicable fees will be charged for every branch added to the platform.
• If a service provider operates multiple branches, each branch must maintain its own profile, ensuring that services are managed independently and accurately represented.
6. Fees and Payments
• Fees for services are displayed transparently on the platform and agreed upon before service initiation.
• TaskHubSA facilitates payments via secure channels and charges a service fee for platform usage.
• Service providers will receive payments after successful completion and confirmation of tasks.
7. Cancellation and Refund Policy
• Service seekers may cancel requests before a service provider begins the task, subject to cancellation fees where applicable.
• Cancellation Fee: In cases of subscription cancellations, service providers will be charged a fee equal to 50% of the remaining subscription amount for the remaining months of the agreed term.
• Refunds will only be issued in cases of non-performance or unsatisfactory service, as determined after a formal review process.
8. Content and Intellectual Property
All content on the platform, including but not limited to text, images, logos, and software, is the intellectual property of TaskHubSA. Users may not reproduce, distribute, or use platform content without prior written permission.
9. Prohibited Conduct
Users may not:
• Engage in fraudulent or unlawful activities on the platform.
• Use the platform to distribute harmful or malicious software.
• Misrepresent qualifications or services.
10. Limitation of Liability
TaskHubSA is not liable for:
• Damages resulting from interactions between users and service providers.
• Losses arising from unauthorized account use.
• Indirect, incidental, or consequential damages.
11. Privacy Policy
TaskHubSA respects user privacy and processes personal data per applicable data protection laws. Refer to our Privacy Policy for details on data handling practices.
12. Termination
TaskHubSA reserves the right to suspend or terminate user accounts for violating these terms or engaging in harmful conduct.
13. Dispute Resolution
Disputes between users must be reported to TaskHubSA for mediation. If unresolved, disputes will be referred to South African courts for resolution.
14. Amendments
TaskHubSA reserves the right to modify these terms at any time. Changes will be communicated through the platform, and continued use constitutes acceptance of modified terms.
15. Contact Information
For queries or support, contact us at:
• Email: register@taskhubsa.co.za
• Phone: 087 550 4323
• Address: 90 Armstrong Avenue, La Lucia, Durban, 4001
Terms and Conditions
1. Introduction
Welcome to TaskHubSA, an on-demand service platform accessible via our website and mobile application. By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you must refrain from using our services.
2. Definitions
• 'Platform' refers to the TaskHubSA website and mobile application.
• 'User' refers to anyone accessing or using the platform, including service providers and service seekers.
• 'Service Provider' refers to individuals or businesses offering services via the platform.
• 'Service Seeker' refers to individuals or businesses requesting services through the platform.
3. Scope of Services
TaskHubSA connects users with vetted, high-quality service providers for various on-demand services, including but not limited to home improvement, maintenance, cleaning, and specialized services. TaskHubSA acts solely as a mediator and does not directly perform or manage services.
4. User Responsibilities
4.1 Service Seekers:
• Ensure accurate and complete descriptions of service requirements.
• Treat service providers respectfully and fairly.
• Pay promptly for services rendered as per the agreed terms.
4.2 Service Providers:
• Provide accurate and honest information during registration and while listing services.
• Perform tasks professionally and diligently.
• Comply with applicable laws, regulations, and standards.
5. Registration and Branch Management
• Service providers are required to register their business on the platform, specifying each branch they wish to operate.
6. Fees and Payments
• Fees for services are displayed transparently on the platform and agreed upon before service initiation.
• TaskHubSA facilitates payments via secure channels and charges a service fee for platform usage.
• Service providers will receive payments after successful completion and confirmation of tasks.
7. Cancellation and Refund Policy
• Service seekers may cancel requests before a service provider begins the task, subject to cancellation fees where applicable.
• Cancellation Fee: In cases of subscription cancellations, service providers will be charged a fee equal to 50% of the remaining subscription amount for the remaining months of the agreed term.
• Refunds will only be issued in cases of non-performance or unsatisfactory service, as determined after a formal review process.
8. Content and Intellectual Property
All content on the platform, including but not limited to text, images, logos, and software, is the intellectual property of TaskHubSA. Users may not reproduce, distribute, or use platform content without prior written permission.
9. Prohibited Conduct
Users may not:
• Engage in fraudulent or unlawful activities on the platform.
• Use the platform to distribute harmful or malicious software.
• Misrepresent qualifications or services.
10. Limitation of Liability
TaskHubSA is not liable for:
• Damages resulting from interactions between users and service providers.
• Losses arising from unauthorized account use.
• Indirect, incidental, or consequential damages.
• Gross negligence, fraud, or willful misconduct.
Indemnification Clause:
Both service providers and service seekers agree to indemnify and hold TaskHubSA harmless in case of disputes arising from their conduct, including but not limited to disputes related to service quality, payment issues, or any actions that result in reputational harm or negative publicity for the platform.
11. Privacy Policy
TaskHubSA respects user privacy and processes personal data in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA). For detailed information about how we handle your data, please refer to our Privacy Policy.
12. Termination
TaskHubSA reserves the right to suspend or terminate user accounts for violating these terms or engaging in harmful conduct.
13. Dispute Resolution
Disputes between users must be reported to TaskHubSA for mediation. If unresolved, disputes will be referred to South African courts for resolution.
14. Amendments
TaskHubSA reserves the right to modify these terms at any time. Changes will be communicated through the platform, and continued use constitutes acceptance of modified terms.
15. Contact Information
For queries or support, contact us at:
• Email: register@taskhubsa.co.za
• Phone: 087 550 4323